Alte Builder
Our promise

Miss the date, get a refund.

We commit to a fixed delivery date at booking. If we miss it through our own fault, you get a full refund — no arguing, no goodwill credit. This page explains exactly how it works so there's nothing to interpret later.

Fixed timeline

Website packages use a defined production timeline and revision path. Your start date is reserved with the deposit and confirmed in writing.

Full refund if we miss

If we miss the agreed delivery date through our own fault, you get 100% of what you paid back. No restocking fee, no platform credit.

One revision, on us

Every build includes one full revision round after first delivery. If we still haven't hit the brief, we keep iterating until the agreed scope is met.

How it works

The mechanics, in plain English.

  1. 01

    At checkout, we reserve the start date.

    The selected start date is attached to your deposit and confirmation. Final kickoff timing is confirmed after brief, assets, and remaining balance are complete.

  2. 02

    We confirm scope and kickoff in writing.

    Once your brief and assets are in, your build moves into the active queue. You'll get an email confirming the delivery date.

  3. 03

    If we miss the date through our own fault, you get a refund.

    No forms to fill out, no negotiation. We initiate the refund through Stripe within 2 business days. Funds typically land in 5–10 business days.

  4. 04

    If a delay is on your side, we extend — at no charge.

    Late assets, late copy, late approvals — these don't trigger the guarantee, but they don't cost you extra either. We just push the date and keep going.

Definitions

What counts — and what doesn't.

Counts as "our fault"

  • Internal capacity issue or scheduling miss
  • Build bug or rework that pushes past the date
  • Designer or engineer unavailability
  • Tooling, hosting, or deployment outage on our side

Doesn't count

  • Missing or late client assets, copy, or imagery
  • Out-of-scope additions added mid-build
  • Approvals or feedback that take more than 24 hours
  • Third-party outages on your hosting, DNS, or domain

We track every blocker in writing — so if a delay does come up, both sides have the same paper trail.

Common questions

Things people ask before booking.

What does 'full refund' mean exactly?⌄
The total amount you paid Alte Builder, refunded to your original payment method via Stripe. We don't deduct payment processing fees or restocking charges.
How long does the refund take?⌄
We initiate it within 2 business days of confirming the miss. Stripe typically posts the refund to your card or bank within 5–10 business days, depending on your bank.
Do I keep the work if you refund me?⌄
No — if we refund the build, we don't hand off the partial work. If you'd rather have the partial work plus a discount, we can offer that as an alternative; just let us know in writing.
What if I just don't like the design?⌄
Use your included revision to refine it. If after one revision we still haven't hit the agreed scope, we keep iterating at no charge. The guarantee covers timeline, not subjective design preference.
Is this in the contract?⌄
Yes. The on-time delivery clause is part of every Alte Builder service agreement. The version you sign at checkout matches what's on this page.
Stripe-secured · US LLC

Ready to lock in your delivery date?

Pick a package, choose a start date, and place a deposit. We'll confirm scope and delivery timing in writing — backed by this guarantee.

Need to cancel or reschedule a paid booking? See the cancellation policy.